Refund Policy

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We want you to be happy with your clips. This policy explains how credit purchases and refunds work on rumpelstiltskindanceai.com.

Try before you buy

Every new account gets one free watermarked preview, so you can see how your photo animates before you spend anything.

Failed generations

Unused credits

{{UNUSED_CREDIT_REFUND_RULE}} Refund requests must be made within {{REFUND_WINDOW}} of purchase.

Used credits

Because each clip uses paid AI processing as soon as it's generated, credits spent on a completed clip are generally not refundable just because the result isn't what you hoped for. If a clip is clearly broken (for example, it doesn't play or shows a different subject), contact us and we'll look into it.

How to ask for help

Email {{CONTACT_EMAIL}} from the address on your account. Include your order ID or the date of purchase, and the clip if it's about a specific video. We aim to reply within {{SUPPORT_RESPONSE_TIME}}.

Approved refunds go back to your original payment method through Waffo. How long they take to appear depends on your bank or card issuer.

Chargebacks

Please contact us before opening a dispute with your bank. We can usually sort things out faster directly.